FAQs for Parents Using the Phillips Exeter Academy Portal

 

If you don't find the information you're looking for below, please contact one of the following offices:

  • For technical support, please contact the ITS Support Desk at itservices@exeter.edu or 603-777-3693.
  • For issues relating to student accounts, please contact the Office of Finance and Accounting at 603-777-3487.

Q: How do I change my password?
A:  After logging in to the website click on the Change My Password link. You will be prompted to enter your current password and confirm a new password.

Q:  What are the password requirements?
A:  Your password must be at least eight characters and not more than 25 characters in length; must contain at least one capital, one lowercase, one number or symbol; cannot contain any part of your name;  cannot be any of your last three passwords.

Q:  What do I do if I forgot my username/password?
A:  On the login landing page of the portal you will see forgot username and forgot password links. To be reminded of your username, click on the forgot username link and enter your last name and email address. Your username will be emailed to you. If you forget your password click on the forgot password link. You will be asked to provide the answer to a secret question that you will have completed previously. For example, What year did you graduate from high school? or What is your mother’s maiden name? When you supply the correct answer a new password will be emailed to you at the email address we have on record.

Q:  How do I change my email address?
A:  Email dean_students@exeter.edu with your changed email address. Please include your name and the name of your student(s) in the body of the email.

Q:  Can I view grades and comments for a child who has graduated?
A:  No, only grades and comments for students currently attending Exeter are available online.

Q:  Where can I find email addresses for my child’s teachers?
A:  Faculty email addresses are available via this link http://www.exeter.edu/academics/72_faculty_list.aspx

Q:  Are midterm grades posted?
A:  No, midterm grades are not official, but provide an opportunity for students, advisers, and teachers to have a dialogue about what strategies are working for individual students and what changes individual students might make in their approach to night time study routines.

Q:  How can I print the grades or teacher’s comments?
A: Click on Print Grades or Print Comments for the appropriate term.  This will open a window displaying a prompt to Open or Save the PDF file. Click on Open and then Print and choose the printer you wish to print to.

Q:  Is this an official transcript?
A:  No, but you can request an official transcript via this link http://www.exeter.edu/about_us/495_11233.aspx

Q:  Why don’t I see an adviser comment for mid year? 
A:  Some advisers use other means of communication for midyear comments, like a separate letter, email or verbal conversation

Q:  Can I register my son/daughter for courses?
A:  No, your son/daughter should register for courses using LionLinks and his/her own network credentials.

Q:  Is my child’s data on the portal secure?
A:  Yes, online access is limited to authorized parents/guardians and to staff in the Dean of Student’s Office.

Q:  How often will grades and comments be updated? How will I know when new information is available?
A:  Grades and comments are released at the end of each term. Information about specific dates can be found on the online academic school year calendar (http://calendar.exeter.edu). The Dean of Student’s Office also sends out periodic communications.

Q:  Who do I contact if I don’t think the grades and comments information is correct?
A:  Please have your student contact his or her teacher via email.

Q:  When I click on View Comments a window opens but there is no text, what is wrong?
A:  We have seen this issue with certain browser/operating system combinations and their various security settings. If you are running Internet Explorer 7 or 8 you can change a setting in the browser to allow the printed page to be visible. To do this:
1. In the browser Select Tools, then Internet Options from the menu
2. Select the Security Tab, then Trusted sites
3. Add https://secureportal.exeter.edu as a Trusted Site
4. Set the Security Level for this zone as Medium
5. Choose OK, then close the browser and re-open and re-try
If you are using Internet Explorer I suspect this will solve the problem, but let us know if it doesn’t.